This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. Kit arrived today…no wall box so unable to install. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. A non-split socket will have the sockets and screws in the middle. S. Account - Cable. Vonage 2nd line. Browse Virgin Media Virgin Media Community. on 30-12-2022 13:33. Thanks, Megan_L 32,846. 2. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. No outside box - cable through the wall to inside box - very old 20 years ago. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. On our system, we would have had it listed as serviceable which. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. We installed our router etc ourselves. Well-informed 444 Views Message 4. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. e if you have the 20mbit VM you won't get all the speed though it). . Old Timer. Check your DMs btw. We would like to show you a description here but the site won’t allow us. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. @Briannahsarah wrote: Here is a photo. The phone has been plugged into a wall socket and was working fine for years. 168. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. No, any cables within the house can be touched as much as the householder wants to touch them. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Plug into the Hub. A Ti-Vo was installed in one of the upstairs bedrooms. The house is a new build, there's no lead in the paint, no aquarium or anything like that. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Business, Economics, and Finance. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. You use the adapter provided by VM into the TEL1. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. unnecessarily. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But I have actually managed to get through to the technical team over chat. Don’t plug the power cable into a plug socket yet. You can also identify a split socket looking at the side. These are the parts I could find, they were screwed into the end on the coaxial cable. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Can anyone help please? Need. Back a step. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. You need a small spanner to remove this, then push the provided connector over the exposed end. No outside box - cable through the wall to inside box - very old 20 years ago. 1 Mar 2016. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Browse. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Kath_F. Tudor. Security matters. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Step 3 - Label the box – a letter came with the. Hello, i registered VM broadband and scheduled to delivery on 1st September. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Account - Mobile. Or if the other end of the white cable is in a more useful. The cable on the right looks like is for a Freeview TV antenna. Reply. Plug the cables into the Hub. Any extension that you create after the main socket is your responsibility. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. #4. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Awful first impressions of Virgin Media. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Pop the power cable into a nearby plug socket, and turn it on. Re: No Virgin Media wall socket internally. Summary of Contents for Virgin Media Virgin TV V6. The box in the attached is a virgin media box. In response to Jonny-M. One of them was Telewest. The wall box may be branded with the logos of an old cable TV company (not VM). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media Community. In your Stream kit you’ll find everything you need to get the Stream box up and running. When I proceeded to set up my Hub 3 I quickly realised that. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 1 ACCEPTED SOLUTION. #12. 6 dB and should ideally have a terminator cap on the unused connection). We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. The cable could be hidden within, or behind, furniture. I recently purchased my first home and have been taking a look at the VM cabling to the property. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. screw the master socket back to the wall. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Tudor. There is an access panel in the ceiling for pipes and cables. Next, connect the power adapter to the Hub, and plug it into a. Connect the Hub’s power cable with the blue tab. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. TV, FM and DAB combinations available. It may just be a cable rather than an internal wall box. It has two outputs on the left of the wall box. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. Upon connecting however, I got flashing red lights. (I did this video to help/guide new engineer as I did not find any for my self when I started. Multiple broadband wall sockets Virgin Media Internet Service. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. We would like this to be re-located please into our living room on ground floor. Has anybody ripped thes out and not disturbed the internet phone. Plug the cables into the Hub. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The isolator has a terminator cap (marked below) fitted to the open end. Sorry to hear of the install delay caused by the wall sockets missing. RedTomato said: I removed my Virgin cable about a month ago. You can also check for a loose cable as not all properties have a socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Browse Virgin Media Virgin Media. You'll have to cut the cable and seal the hole up. Call the Pre-installation and delivery team on 0800 052 1734. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Thankfully, it's very easy to tell whether your. Connect the isolation cable. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Panting like a fiend. Browse Virgin Media Virgin Media. The other is marked TV, & this is used for TV & Broadband. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. 1 1. there is a knack to it but you will get it. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. 0 Kudos. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Placed an order and the lady said we were eligible for quick start self installation. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. 0 Kudos. I've got 2 wall sockets that I think are likely. RedTomato said: I removed my Virgin cable about a month ago. Sometimes there is no wall box, just a trailing cable. Tried looking but can't see a way to book an engineer for this? Thanks. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. In save blog. Sadly, I can't set up because my wall socket does not fit. TV & FM Radio Sockets. However, I do not have any of the specified wall sockets available. Customer since 1993. Vicky. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. Re: My Flat doesn’t have wall socket. Thanks . Solved: Previously, I had BT connection so I need a wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. We would like to show you a description here but the site won’t allow us. Checked every. Options. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. 150 from a. The top “capped” one is marked FM & has been disused since cable went digital. socket. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 0 Kudos Reply. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Another option might include. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. on 01-06-2023 19:26. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. 0 Kudos Share. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. 1. 0 Kudos Reply. Second, you'll likely need a manned installation for your VM services. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Rob. 07K; 223; 462; Natalie_L. Teki, Mar 28, 2020. If you do have a socket you can post a photo here. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). I don't have a virgin media wall socket and this is stressing me out. If you in a property that's recently been added to Virgin Media's network we have another video th. Re: No Wall Socket for Quickstart. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. . There were many cable companies that originally built the networks in the early 1990s. $109 at Amazon. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. However the wall socket doesn’t have the correct connection for the cable. Raised Rounded Profile. Plug into the wall socket. Sometimes there is no VM wall box, just a trailing cable. Tried the virtual assistant but it didn’t prove helpful. Upon connecting however, I got flashing red lights. Most Virgin Media customers will receive a Hub 3 router. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Does your wall socket look. I’m annoyed because I actually had a virgin sales person in my house. Getting Connected with Virgin Media is easy when you have a wall socket. I have recently moved and set up the broadband kit however the wall socket that is in the property seems old and I’m not able to secure the - 4973572Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. VM BB TV Landline. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Hello VLNeedham. Wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Options. Tudor. Stay safe online. I ordered a broadband only package because it said I could self install the kit. Stay safe online. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Account - Cable. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. on 13-07-2022 22:02. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Ranj11 Posts: 7 Forumite. It is easier to decorate without wires and boxes so I would like to hear your expe. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Vonage 2nd line. 3. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Networking and WiFi. Every Day new 3D Models from all over the World. But I don't think I have any Virgin Media Wall sockets in my house. Location. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. They will charge £99 for a relocation. I have the new one as. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Now none of my internal phone. Re: No wall socket 4 weeks ago Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech installAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. )In this video, I am showing the sta. Some of the cables hanging out the wall were cut off after the house improvements. Answered! Go to Answer. Browse Virgin Media Virgin Media Community. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Hello sophieboulter1. Phone line - 5 mins. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Old house and new house different wall sockets. 6. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Options. Connect the cables to your new hub. Browse Virgin Media Virgin Media Community. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . on 18-05-2022 19:55. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I end up calling and the person on the phone said its been booked for this Saturday ( 09. There is a long wire and plastic boxes. Went outside and there appears to be nothing on the other side (maybe removed). The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. #2. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Tudor. How about using a 10m RJ11 to RJ11 telephone cable. . Everything is converted to specialised triple screened coaxial cable. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Can you arrange an engineer to help me out on this step?. And on the back of the box. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. How out here. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Don’t plug the power cable into a plug socket yet. Next, connect the power cable. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. You need an aerial and an RF feed from it. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi All I’m new here. We would like to show you a description here but the site won’t allow us. Options. Virgin Media. The answer is yes. One of them was Telewest. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. Speedon 01-06-2022 21:59. Thanks to everyone who replied to my question about removing old telephone boxes and wire. The cable on the right looks like is for a Freeview TV antenna. I am trying to set up our wifi. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. I have my original wall box still that has the CableTel logo. 3 Switch off at the socket and unplug your TV box. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. There must have been a previous installation or you would not have been offered a self install. Virgin Media Wall Socket. If it’s damaged or not working correctly, it could be causing your internet issues. Browse Virgin Media Virgin Media Community. -a power cable for the hub's adapter. I'm sorry to hear your wall socket is getting in the way. com and book a technician. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 0 Kudos. Tuning in. Connect the Hub’s power cable with the blue tab. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Share. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I've also got an old NTL phone socket so. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. A power adaptor to plug into the Stream box and a power socket at the wall. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. We would like to show you a description here but the site won’t allow us. Please help. Posted 28th Jun 2015. on 05-09-2023 20:36. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. See where this Helpful Answer was posted. signed up and was given the option of self installation. Screwless Faceplate. If you really need to take them off, just use a screwdriver to unscrew the screws. A photo would be helpful if possible. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Back a step. See where this Helpful Answer was posted. Some install their own poles too. So, a 50 minute broadband, TV and phone. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. My options are . Plug the cables into the Hub. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I've had telewest for a few months now, I have broadband and two set top boxes for the TV.